I am a loyal purchaser of products from Spyder for ski-wear for now over a decade. For several reasons. The first is that I am a thin guy, get easily cold and Spyder products are of superior quality. Have skied many times when it is below 0 degrees F in the morning and especially the ski jacket has kept me warm (with several layers of course). But one of the main reasons I keep on coming back is their quality guarantee. I ski a lot (30 plus days a year) - and sometimes things wear out on their jackets and pants - especially zippers. With consultation with their service department and sending the original jacket back (and also a pair of pants several years ago) - their consultants provided me vouchers (for full price!!) to buy a pair of pants and also this new jacket. This is not trivial - this jacket is $1000 - Thank you Spyder!!!!