RETURNS, EXCHANGES & REFUNDS

We hope that you love your Spyder product. However, if the product you purchased directly from Spyder Active Sports is not what you expected, please return it to us. Click here to start a return for the USA Only:

If you have any trouble with our guided online return process, please contact our customer service team at customerservice@spyder.com.

INTERNATIONAL RETURNS 

For all International Returns, please contact customerservice@spyder.com.

 

PLEASE NOTE THAT WE CHARGE A $10 SHIPPING AND HANDLING FEE TO PROCESS RETURNS.  THIS AMOUNT WILL BE DEBITED FROM THE FINAL AMOUNT OWED ON RECEIPT OF THE GOOD(S).

Shipping charges are prepaid by us and no postage is required. However, we will not be responsible for freight charges on products returned with carriers other than our return service above. In any event, we recommend that you use a shipper that provides a tracking number. Defective or, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. The product must be returned unworn. All returns are inspected upon receipt at our returns facility. We are unable to offer exchanges on orders paid for with a PayPal account. For exchanges, please return your item and place a new order for your desired product. Refunds will be credited to your account within 15 business days (3 weeks) of receipt of your packaged return according to our policies stated above. These return policies and procedures apply ONLY to consumers who purchased their Spyder product from www.spyder.com. Spyder Active Sports is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.

 

RETURNS & EXCHANGES – FINAL SALE/CLEARANCE ITEMS

Final Sale items purchased with deep discounts, are non returnable or exchangeable items unless there is a manufacturing defect.


HOLIDAY POLICY

WHAT ARE THE HOLIDAY SHIPPING CUTOFFS? 

  • For delivery by 12/23:
  • By Noon EST on 12/12 with Ground
  • By Noon EST on 12/20 with Second Day Air
  • by Noon EST on 12/21 with Next Day Air

Extended Return Period

Product ordered between November 15, 2022 and December 25, 2022 can be returned up to and including January 31, 2023.

REFUNDS

Upon receipt of the returned items at our warehouse, we will refund the amount billed to the original payment method used to pay the order within 2/3 business days, depending on our warehouses ability to process returns.  During peak selling season this refund period could be an additional day.

Spyder reserves the right to refuse returned products that do not meet the defined requirements.