Boys Softshell Jacket

You have 30 days from the date of purchase to start a return. Items must be unworn, unwashed, and have original tags attached, gear that's already seen the mountain can't be returned. Start your return here and we'll email you a prepaid label.

Only items ordered through Spyder.com with an order number starting with 'SPYU' are eligible for returns through our system. We do not process returns for any products purchased from any other website or physical retailer.

• Unfortunately, once an order is entered into our system it enters processing immediately. When an order is placed, we are unable to change any aspect of its contents including styles, sizes, etc. We apologize for the inconvenience!
• If you ordered an incorrect size or style, your item may be eligible for return or exchange after it is received.

• Once your order has shipped, you’ll receive an automatic email with your tracking number. If you have a Spyder account, you can also log in at www.spyder.com using your username and password to view order details, tracking numbers, return authorizations, and more.
• Tracking information may not be immediately available after you have placed your order. If it has been at least 2 business days since you've placed your order and you haven't received your email with tracking details, please reach out to us at customerservice@spyder.com with your order number (e.g. SPYU-123456) and any other relevant information, and we will be happy to assist you.

• Spyder offers a limited lifetime warranty on outerwear, specifically ski jackets and pants, covering defects in materials and workmanship. This warranty applies only to items purchased by the original owner from Spyder.com or an Authorized Spyder Dealer, with valid proof of purchase. A style tag and proof of purchase is required to verify eligibility; without either, we cannot accept the item for evaluation. 
• For more detailed information, visit our Warranty Page.