FAQ INTERNATIONAL

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

Please visit our INTERNATIONAL DEALER PAGE. Select your country, you will then be presented with the relevant Spyder Agent/Distributor. They will be more than happy to assist you.

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you’re an American traveling or living abroad.

Please contact us at customerservice@spyder.com and Spyder will gladly assist you with any questions relating to your international order.

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

If for any reason you are not satisfied with your purchase, please contact us at customerservice@spyder.com, please put your name and order number in the subject line of your email, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded (including duties and taxes). You will however be asked to pay for shipping. Refund amounts for returned items will be credited to you by the team in the same currency and using the same exchange rate as your original order, once the goods have been received back at our facility.

Unfortunately, we are unable to undertake international exchanges.  The original product will need to be returned and a new product ordered.

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.

The following is a summary of delivery estimates** for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination and Delivery EstimateCanada: 1-12 business daysUnited Kingdom: 2-6 business daysAustralia and New Zealand: 3-7 business daysIreland: 2-10 business daysMexico: 2-6 business daysCentral America and the Caribbean: 2-7 business daysSouth America: 2-8 business daysEurope: 2-8 business daysJapan: 2-8 business daysHong Kong: 2-8 business daysSingapore: 3-8 business daysRepublic of Korea: 3-8 business daysAsia-Pacific: 2-7 business daysSouth Asia: 3-7 business daysAfrica and the Middle East: 2-10 business daysIceland: 3-6 business daysRussian Federation: 5-15 business days

** Important Note: Please note that Spyder will also need 3-7 business days after the order is processed to ship your order from our U.S. warehouse to the Borderfree facility. The dates above do not include these 3-7 days. Please also note that orders placed after 2 pm EST (11am PST) will not be shipped until the following business day. Orders placed on weekends or holidays will not be shipped until the following business day.

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

Your credit card will be billed by Borderfree at the time your items leave the United States.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Your credit card will be billed by Borderfree and your credit card statement will read “BF*Spyder” where “BF” denotes the Borderfree network.

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Click here to track the progress of your international package(s).