OR
OR
Below, you'll find answers to the questions we get asked most often, categorized by department. You should find the answer you're looking for, but if your question needs individual attention, email us by scrolling down to the "contact us" section at the end of the page. We'll return your email as soon as possible; however, during the busy winter season, it may take a few days to receive an answer.
DEPARTMENTS:
CUSTOMER SERVICE FAQ
Can I order Spyder online?
Visit the Retailers section on this web site, where our retailers offer Spyder via the internet, or visit one of our retailers in your area, where you can see and try on the products in person.
Will you send me a catalog?
We think skiing around trees is more fun than cutting them down for paper. Therefore, we don't make a consumer catalog. You can view all of our products on this web site; just visit the Product section.
I am looking for a specific style, color, and size. Can you help me find what I want?
Browse the Product section of this site, and then click on the "Find this product" link to see whether or not a Spyder dealer in your area carries a specific product in your preferred color and size. Once you find a retailer, CALL FIRST to ask if they still have that piece in stock and if they will hold it for you. If a retailer nearby doesn't carry what you're looking for, ask them if they will special order that piece for you.
I love my jacket, and I want pants to match. How do I find matching apparel?
Spyder collections are divided into different categories, each with its own color palette, fabrics, and unique looks. Find the collection (Legend, Quest, Venom, etc.) that your piece belongs to in our Product section, and you'll find other styles to match that garment.
Can customers visit your office in Boulder, Colorado?
Sorry, we don't have a showroom or retail outlet at our location that is open to the public.
I bought Spyder on eBay. How do I know it's not counterfeit?
Due to the large volume of Spyder products sold on auction web sites, both authentic and counterfeit, we cannot verify whether individual products bought on these sites are genuine. We recommend only buying Spyder through authorized Spyder retailers, found here.
I tried to sell Spyder on eBay, and my auction was ended without my permission. What gives?
For information on eBay's VeRO program and our auction website policy, click here.
Does Spyder have an environmental policy?
Spyder recognizes that our collective athletic passions and livelihood are directly related to the health of the planet. In response, we've converted all of our Boulder-county properties to 100% wind power. We firmly believe that skiing around trees is more fun than cutting them down for catalogs, so we offer our consumer catalog on the 100% tree-free Internet. Spyder actively seeks alternative energies and materials, recycling opportunities and consumption control within its manufacturing and business practices, so we can be better stewards of our industry and of the Earth.
WARRANTIES AND REPAIR FAQ
What is Spyder's warranty policy?
Spyder offers a lifetime guarantee (applicable only for products purchased in the USA) on all outerwear, including jackets, pants, and shells, against defects in materials and workmanship. Stryke products carry a 12-month warranty. Spyder warranty is only applicable to items purchased through an Authorized Spyder Dealer. Spyder does not recognize sales conducted through eBay as meeting these criteria. Please be aware that there are some parties selling counterfeit Spyder product on the eBay site. We are aware of this and taking steps to shut them down. If you have any questions about Spyder sales on eBay, please click here.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, improper washing, or natural breakdown of colors and materials over extended time and use. At Spyder's discretion, we will repair or replace a defective item. Requested repairs that are not under warranty will be repaired at the owner's expense. We accept Visa and MasterCard for repairs not covered under warranty.
Accessories and layering pieces, including turtlenecks, gloves, hats, socks, and fleece, are not covered under Spyder's warranty.
How do I return my garment for repairs?
Follow these steps:
SAS Warranty
14800 E. 35th Place
Building #9, Suite 200
Aurora, CO 80011
Don't forget to include your name, telephone number and street address (no P.O. boxes) with the shipment.
How long does a warranty/repair order take?
There is a 2-3 week turnaround to get your Spyder outerwear back. Some repairs may take longer if we have to order material or parts.
Who pays for shipping on a return?
We'll split it; you pay for shipment to Spyder, and we'll pay for shipment back to you via FedEx 3-day service. That's pretty standard in the industry.
How should I care for my Spyder apparel?
To wash, follow the care label on the inside of the garment. Zip all zippers prior to washing, and close all Velcro. Turn the garment inside-out. To boost waterproofness, we recommend NIKWAX Tech Wash. Line dry inside out.
Use caution around heat sources, including register heaters and fireplaces. Technical fabrics can melt, and this is not covered under our warranty policy.
Can I use a waterproofing product when I wash my skiwear?
Sure. We recommend NIKWAX TX Direct Wash-In; follow the package's instructions.
Does Spyder make repairs on older products?
If the repair is under warranty, we'll be happy to repair it for you. Sometimes there will be a charge, but we'll notify you first of any charges. Note: the only things that last forever are death, taxes, and a love for skiing. If you've had your jacket for 15 years and a zipper broke, we suggest it's time to treat yourself to a new jacket.
Can I get a replacement zip-off sleeve (goggle wipe, belt, etc) for my jacket?
Sorry, due to storage and production issues, we can't replace lost components.
MARKETING AND SPONSORSHIP FAQ
I know that Spyder sponsors Daron Rahlves. Who else does Spyder sponsor?
Spyder is a proud sponsor of the US and Canadian Alpine Teams, pro freeskiers, and amateur regional athletes. Please look at the Athletes section on this site for more information.
How do I submit information for athlete or event sponsorship?
Send a proposal and resume/bio to the address below.
Spyder
Sponsorship Department
4725 Walnut Street
Boulder, CO 80301
How did Spyder start, and where did the name come from?
In 1978, when his ski-racing sons Jake and Bill were 16 and 14, David Jacobs, president and founder of Spyder, became aware of their need for padded racing sweaters. With a little research, he discovered that an Italian company was the only manufacturer of such a sweater. Convinced he could make a better product, Jacobs designed and produced his own version. He sent a mailer announcing his product to 7,000 ski racers, and received an overwhelming response. The company name emerged when Jacobs' son Bill dubbed Jacob's first ski pants "spider pants" due to their striped padding that looked like spider legs. Visit our Company History page for more information.
UNIFORM AND INDUSTRY PURCHASE PROGRAM FAQ
We have a ski team and are interested in team uniforms. What are my options, and whom should I call?
Please email our
TEAM AND CORPORATE SALES
for information.
I am a ski instructor and would like to wear Spyder. Do you have an industry discount program?
Please contact your ski school or patrol director for information on Spyder's industry purchase program, offered to current snowsports instructors and patrollers.
Our resort wants to outfit our staff in Spyder. Where can I get more information?
Please email our
TEAM AND CORPORATE SALES
for information.
Can we customize our uniforms with our team colors, and can we design the look?
Spyder gives you a wide variety of available colors, and you choose where they're placed on the uniform. We also give you options of styles in jackets, shells, and pants. Please email our
TEAM AND CORPORATE SALES
for information.
What are minimums on custom team uniforms?
Ten pieces of the same style and color.
PRODUCT FAQ
What type of fabric technology do you use?
Spyder has always been a leader in innovation and fabrics. We use the most advanced technologies available. Each product page includes details of the technologies behind that product.
There are snaps on a tab at the bottom of my Venom jacket. What are these for?
You'll notice that there are loops on your pants at the same location as the jacket snaps. Snap the tabs around the loop on your pants, and you have an integrated system that works together as one piece. When you're inverted in the half pipe, your pants and jacket stay together!
The fabric on my Vail jacket is different from my Revy pants. What gives?
Your jacket is from a different collection (Legend) than the pants (Venom). Each Spyder collection has its own materials, trims, styling, and color palette to give each line a distinctive look and feature set. To match exactly, find the collection that your piece belongs to in our Product section, and you'll find other styles to complement that garment.
I see that some of your products have "fully taped" seams, and some have "critical seams taped." What are you talking about?
We add a waterproof taping to cover stitch holes to ensure a dry experience. "Fully taped seams" means that all exposed seams on the garment are taped. In some cases, we tape only shoulder and arm holes on jackets and the front and back rise (crotch area) on pants. These are "critical" areas where snow and water usually land or pool first. We take care to construct non-taped seams in such a way that water and snow will roll off and not catch in the exposed end of a seam, what we call "shingling a seam." In short, we give you as much waterproof taping as needed without going overboard, as taping is expensive, time consuming, and does affect breathability in a heavily-seamed jacket.
The zippers in my pants have shiny, rubbery material over them. Why?
These are waterproof zippers that enable you to stay dry.
There's a hole that goes from my inner chest pocket to the outside of the jacket. What is this hole for?
It's a microphone or earphone wire portal. You'll notice a secure pocket within your pocket to hold your electronic device (iPod, two-way radio, cell phone, etc.). Feed your wire through the hole and up to the microphone clip to hold it secure, closer to your mouth or ears.
What is "technical" apparel?
Technical apparel is clothing that is specifically designed to enhance an athletic experience. Its purpose is to keep the wearer dry, fit correctly for athletic movements or position, and have features that have a purpose for a specific sport. Fibers and materials are engineered to wick sweat away from the body, offer breathability and/or ventilation, and possibly be waterproof or water resistant.
Everyone says not to wear cotton next to my body when working out or on the mountain. Why?
Cotton has the wonderful ability to soak up sweat, but it does not dry quickly. Spending a day outside in cold weather with a wet shirt means getting chilled faster, feeling clammy and uncomfortable, and possibly chafing. Synthetic fiber materials will dry more quickly, helping you to regulate your temperature, and keeping you more comfortable. Many synthetics or blends are as soft as cotton, so give them a try. They're worth the money.
Is Spyder following safety rules and standards?
We sure are. All Spyder products displayed on this site are in compliance with 16 CFR 1610 (Standard for Flammability of Clothing Textiles). All Spyder children's garments displayed on this site have been tested in accordance (and found to be in compliance) with the ASTM Standard for Drawstrings in Children's Garments (ASTM F1816) and General Lead Standard (CPSIA Sec 101) Consumer Product Safety Commission laws and government regulations.
For additional information, please send your request to CPSIA@spyder.com
HUMAN RESOURCES FAQ
For current career openings, see the Jobs page of this web site.
Do you offer internships?
There is no formal internship program at Spyder. If you are in the Boulder, Colorado area and would like to be considered for a school internship, contact our
Human Resources Department
. Determine whether you'd like to intern in our accounting, sales, marketing, development, or design department, and be sure to tell us your availability.
INTERNATIONAL FAQ
Do you have a distributor in my country?
Visit our International Distributors page.
Where is Spyder sold around the world?
Contact regional Spyder distributors, and they'll tell you where to find Spyder.
Who handles marketing outside of North America?
In Europe, please contact
SPYDER EUROPE
. View the Distributors page and contact the distributor in the appropriate country for guidance.
I want to return my jacket for warranty repair, and I live in Europe. Whom should I contact?
In Europe, please contact
SPYDER EUROPE
with your questions. For other countries, visit the International Distributors page. There you will find a full list of international distributors; contact the distributor in the appropriate country for guidance.
PRODUCTION/MANUFACTURING FAQ
I work for a materials factory, and would like to show you our product. Whom should I contact?
Send information regarding your factory and goods to
spyder-info@spyder.com
.
Your question wasn't answered? We'd be happy to help you. Click an email below to submit your question.
CONTACT US
In North America and the Pacific Rim
Spyder Active Sports
4725 Walnut Street
Boulder, Colorado 80301
p: 303-544-4000
f: 303-449-1404
e:
spyder-info@spyder.com
Outside North America
Spyder Europe AG
Blegistrasse 11A
6340 Baar/Switzerland
p: +41 41 766 64 64
f: +41 41 766 64 66
e: infoeurope@spyder.com
Below, you'll find answers to the questions we get asked most often, categorized by department. You should find the answer you're looking for, but if your question needs individual attention, email us by scrolling down to the "contact us" section at the end of the page. We'll return your email as soon as possible; however, during the busy winter season, it may take a few days to receive an answer.
DEPARTMENTS:
CUSTOMER SERVICE FAQ
Can I order Spyder online?
Visit the Retailers section on this web site, where our retailers offer Spyder via the internet, or visit one of our retailers in your area, where you can see and try on the products in person.
Will you send me a catalog?
We think skiing around trees is more fun than cutting them down for paper. Therefore, we don't make a consumer catalog. You can view all of our products on this web site; just visit the Product section.
I am looking for a specific style, color, and size. Can you help me find what I want?
Browse the Product section of this site, and then click on the "Find this product" link to see whether or not a Spyder dealer in your area carries a specific product in your preferred color and size. Once you find a retailer, CALL FIRST to ask if they still have that piece in stock and if they will hold it for you. If a retailer nearby doesn't carry what you're looking for, ask them if they will special order that piece for you.
I love my jacket, and I want pants to match. How do I find matching apparel?
Spyder collections are divided into different categories, each with its own color palette, fabrics, and unique looks. Find the collection (Legend, Quest, Venom, etc.) that your piece belongs to in our Product section, and you'll find other styles to match that garment.
I bought Spyder on eBay. How do I know it's not counterfeit?
Due to the large volume of Spyder products sold on auction web sites, both authentic and counterfeit, we cannot verify whether individual products bought on these sites are genuine. We recommend only buying Spyder through authorized Spyder retailers, found here.
I tried to sell Spyder on eBay, and my auction was ended without my permission. What gives?
For information on eBay's VeRO program and our auction website policy, click here.
Does Spyder have an environmental policy?
Spyder recognizes that our collective athletic passions and livelihood are directly related to the health of the planet. In response, we've converted all of our Boulder-county properties to 100% wind power. We firmly believe that skiing around trees is more fun than cutting them down for catalogs, so we offer our consumer catalog on the 100% tree-free Internet. Spyder actively seeks alternative energies and materials, recycling opportunities and consumption control within its manufacturing and business practices, so we can be better stewards of our industry and of the Earth.
WARRANTIES AND REPAIR FAQ
What is Spyder's warranty policy?
Spyder adheres to all consumer warranty requirements set forth by local authorities. Stryke products carry a 12-month warranty. Spyder warranty is only applicable to items purchased through an Authorized Spyder Dealer. Spyder does not recognize sales conducted through eBay as meeting these criteria. Please be aware that there are some parties selling counterfeit Spyder product on the eBay site. We are aware of this and taking steps to shut them down. If you have any questions about Spyder sales on eBay, please click here.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, improper washing, or natural breakdown of colors and materials over extended time and use. At Spyder's discretion, we will repair or replace a defective item. Requested repairs that are not under warranty will be repaired at the owner's expense. We accept Visa and MasterCard for repairs not covered under warranty.
Accessories and layering pieces, including turtlenecks, gloves, hats, socks, and fleece, are not covered under Spyder's warranty.
How do I return my garment for repairs?
In Europe, please contact SPYDER EUROPE with your questions. For other countries, visit the International Distributors page. There you will find a full list of international distributors; contact the distributor in the appropriate country for guidance.
How should I care for my Spyder apparel?
To wash, follow the care label on the inside of the garment. Zip all zippers prior to washing, and close all Velcro. Turn the garment inside-out. To boost waterproofness, we recommend NIKWAX Tech Wash. Line dry inside out.
Use caution around heat sources, including register heaters and fireplaces. Technical fabrics can melt, and this is not covered under our warranty policy.
Can I use a waterproofing product when I wash my skiwear?
Sure. We recommend NIKWAX TX Direct Wash-In; follow the package's instructions.
Does Spyder make repairs on older products?
If the repair is under warranty, we'll be happy to repair it for you. Sometimes there will be a charge, but we'll notify you first of any charges. Note: the only things that last forever are death, taxes, and a love for skiing. If you've had your jacket for 15 years and a zipper broke, we suggest it's time to treat yourself to a new jacket.
Can I get a replacement zip-off sleeve (goggle wipe, belt, etc) for my jacket?
Sorry, due to storage and production issues, we can't replace lost components.
MARKETING AND SPONSORSHIP FAQ
I know that Spyder sponsors Daron Rahlves. What other athletes does Spyder sponsor?
Spyder is a proud sponsor of the US and Canadian Alpine Teams, pro freeskiers, and amateur regional athletes. Please look at the Athletes section on this site for more information.
How do I submit information for athlete or event sponsorship?
Send a proposal and resume/bio to the address below.
Spyder Europe
Sponsorship Department
Blegistrasse 11a
CH-6340 Baar, Switzerland/blockquote>
How did Spyder start, and where did the name come from?
In 1978, when his ski-racing sons Jake and Bill were 16 and 14, David Jacobs, Spyder's president and founder, became aware of their need for padded racing sweaters. With a little research, he discovered that an Italian company was the only manufacturer of such a sweater. Convinced he could make a better product, Jacobs designed and produced his own version. He sent a mailer announcing his product to 7,000 ski racers, and received an overwhelming response. The company name emerged when Jacobs' son Bill dubbed Jacob's first ski pants "spider pants" due to their striped padding that looked like spider legs. Visit our Company History page for more information.
UNIFORM AND INDUSTRY PURCHASE PROGRAM FAQ
We have a ski team and are interested in team uniforms. What are my options, and whom should I call?
Please email our TEAM AND CORPORATE SALES for information.
I am a ski instructor and would like to wear Spyder. Do you have an industry discount program?
Please contact your ski school or patrol director for information on Spyder's industry purchase program, offered to current snowsports instructors and patrollers.
Our resort wants to outfit our staff in Spyder. Where can I get more information?
Please email our TEAM AND CORPORATE SALES for information.
Can we customize our uniforms with our team colors, and can we design the look?
Spyder gives you a wide variety of available colors, and you choose where they're placed on the uniform. We also give you options of styles in jackets, shells, and pants. Please email our TEAM AND CORPORATE SALES for information.
What are minimums on custom team uniforms?
Ten pieces of the same style and color.
PRODUCT FAQ
What type of fabric technology do you use?
Spyder has always been a leader in innovation and fabrics. We use the most advanced technologies available. Each product page includes details of the technologies behind that product.
There are snaps on a tab at the bottom of my Venom jacket. What are these for?
You'll notice that there are loops on your pants at the same location as the jacket snaps. Snap the tabs around the loop on your pants, and you have an integrated system that works together as one piece. When you're inverted in the half pipe, your pants and jacket stay together!
The fabric on my Vail jacket is different from my Revy pants. What gives?
Your jacket is from a different collection (Legend) than the pants (Venom). Each Spyder collection has its own materials, trims, styling, and color palette to give each line a distinctive look and feature set. To match exactly, find the collection that your piece belongs to in our Product section, and you'll find other styles to complement that garment.
I see that some of your products have "fully taped" seams, and some have "critical seams taped." What are you talking about?
We add a waterproof taping to cover stitch holes to ensure a dry experience. "Fully taped seams" means that all exposed seams on the garment are taped. In some cases, we tape only shoulder and arm holes on jackets and the front and back rise (crotch area) on pants. These are "critical" areas where snow and water usually land or pool first. We take care to construct non-taped seams in such a way that water and snow will roll off and not catch in the exposed end of a seam, what we call "shingling a seam." In short, we give you as much waterproof taping as needed without going overboard, as taping is expensive, time consuming, and does affect breathability in a heavily-seamed jacket.
The zippers in my pants have shiny, rubbery material over them. Why?
These are waterproof zippers that enable you to stay dry.
There's a hole that goes from my inner chest pocket to the outside of the jacket. What is this hole for?
It's a microphone or earphone wire portal. You'll notice a secure pocket within your pocket to hold your electronic device (iPod, two-way radio, cell phone, etc.). Feed your wire through the hole and up to the microphone clip to hold it secure, closer to your mouth or ears.
What is "technical" apparel?
Technical apparel is clothing that is specifically designed to enhance an athletic experience. Its purpose is to keep the wearer dry, fit correctly for athletic movements or position, and have features that have a purpose for a specific sport. Fibers and materials are engineered to wick sweat away from the body, offer breathability and/or ventilation, and possibly be waterproof or water resistant.
Everyone says not to wear cotton next to my body when working out or on the mountain. Why?
Cotton has the wonderful ability to soak up sweat, but it does not dry quickly. Spending a day outside in cold weather with a wet shirt means getting chilled faster, feeling clammy and uncomfortable, and possibly chafing. Synthetic fiber materials will dry more quickly, helping you to regulate your temperature, and keeping you more comfortable. Many synthetics or blends are as soft as cotton, so give them a try. They're worth the money.Is Spyder following safety rules and standards?
We sure are. All Spyder products displayed on this site are in compliance with 16 CFR 1610 (Standard for Flammability of Clothing Textiles). All Spyder children's garments displayed on this site have been tested in accordance (and found to be in compliance) with the ASTM Standard for Drawstrings in Children's Garments (ASTM F1816) and General Lead Standard (CPSIA Sec 101) Consumer Product Safety Commission laws and government regulations.
For additional information, please send your request to CPSIA@spyder.com
INTERNATIONAL FAQ
Do you have a distributor in my country?
Visit our International Distributors page.
Where is Spyder sold around the world?
Contact regional Spyder distributors, and they'll tell you where to find Spyder.
Who handles marketing outside of North America?
In Europe, please contact SPYDER EUROPE . View the Distributors page and contact the distributor in the appropriate country for guidance.
I want to return my jacket for warranty repair, and I live in Europe. Whom should I contact?
In Europe, please contact SPYDER EUROPE with your questions. For other countries, visit the International Distributors page. There you will find a full list of international distributors; contact the distributor in the appropriate country for guidance.
PRODUCTION/MANUFACTURING FAQ
I work for a materials factory, and would like to show you our product. Whom should I contact?
Send information regarding your factory and goods to spyder-info@spyder.com .
Your question wasn't answered? We'd be happy to help you. Click an email below to submit your question.
CONTACT US
In North America and the Pacific Rim
Spyder Active Sports
4725 Walnut Street
Boulder, Colorado 80301
p: 303-544-4000
f: 303-449-1404
e: spyder-info@spyder.com
Outside North America
Spyder Europe AG
Blegistrasse 11A
6340 Baar/Switzerland
p: +41 41 766 64 64
f: +41 41 766 64 66
e: infoeurope@spyder.com
