FREQUENTLY ASKED QUESTIONS
You have cool stickers. Will you send me some?
Please send a self-addressed, stamped envelope and a request for stickers to:
Spyder Stickers
4725 Walnut Street
Boulder, CO 80301.
You'll receive them within 2-3 weeks.
Can I order Spyder online?
Visit the Retailers section on this web site, where our retailers offer Spyder via the internet, or visit one of our retailers in your area, where you can see and try on the products in person.
Will you send me a catalog?
We think skiing around trees is more fun than cutting them down for paper. Therefore, we don't make a consumer catalog. You can view all of our products on this web site; just visit the Product section.
I am looking for a specific style, color, and size. Can you help me find what I want?
Browse the Product section of this site, and then click on the "Find this product" link to see whether or not a Spyder dealer in your area carries a specific product in your preferred color and size. Once you find a retailer, CALL FIRST to ask if they still have that piece in stock and if they will hold it for you. If a retailer nearby doesn't carry what you're looking for, ask them if they will special order that piece for you.
I love my jacket, and I want pants to match. How do I find matching apparel?
Spyder collections are divided into different categories, each with its own color palette, fabrics, and unique looks. Find the collection (Legend, Quest, Venom, etc.) that your piece belongs to in our Product section, and you'll find other styles to match that garment.
Can customers visit your office in Boulder, Colorado?
Sorry, we don't have a showroom or retail outlet at our location that is open to the public.
I bought Spyder on eBay. How do I know it's not counterfeit?
Due to the large volume of Spyder products sold on auction web sites, both authentic and counterfeit, we cannot verify whether individual products bought on these sites are genuine. We recommend only buying Spyder through authorized Spyder retailers, found here.
I tried to sell Spyder on eBay, and my auction was ended without my permission. What gives?
For information on eBay's VeRO program and our auction website policy, click here.
Does Spyder have an environmental policy?
Spyder recognizes that our collective athletic passions and livelihood are directly related to the health of the planet. In response, we've converted all four of our Boulder-county properties to 100% wind power. We firmly believe that skiing around trees is more fun than cutting them down for catalogs, so we offer our consumer catalog on the 100% tree-free Internet. Spyder actively seeks alternative energies and materials, recycling opportunities and consumption control within its manufacturing and business practices, so we can be better stewards of our industry and of the Earth.
FREQUENTLY ASKED QUESTIONS
Can I order Spyder online?
Visit the Retailers section on this web site, where our retailers offer Spyder via the internet, or visit one of our retailers in your area, where you can see and try on the products in person.
Will you send me a catalog?
We think skiing around trees is more fun than cutting them down for paper. Therefore, we don't make a consumer catalog. You can view all of our products on this web site; just visit the Product section.
I am looking for a specific style, color, and size. Can you help me find what I want?
Browse the Product section of this site, and then click on the "Find this product" link to see whether or not a Spyder dealer in your area carries a specific product in your preferred color and size. Once you find a retailer, CALL FIRST to ask if they still have that piece in stock and if they will hold it for you. If a retailer nearby doesn't carry what you're looking for, ask them if they will special order that piece for you.
I love my jacket, and I want pants to match. How do I find matching apparel?
Spyder collections are divided into different categories, each with its own color palette, fabrics, and unique looks. Find the collection (Legend, Quest, Venom, etc.) that your piece belongs to in our Product section, and you'll find other styles to match that garment.
Can customers visit your office in Boulder, Colorado?
Sorry, we don't have a showroom or retail outlet at our location that is open to the public.
I bought Spyder on eBay. How do I know it's not counterfeit?
Due to the large volume of Spyder products sold on auction web sites, both authentic and counterfeit, we cannot verify whether individual products bought on these sites are genuine. We recommend only buying Spyder through authorized Spyder retailers, found here.
I tried to sell Spyder on eBay, and my auction was ended without my permission. What gives?
For information on eBay's VeRO program and our auction website policy, click here.
Does Spyder have an environmental policy?
Spyder recognizes that our collective athletic passions and livelihood are directly related to the health of the planet. In response, we've converted all four of our Boulder-county properties to 100% wind power. We firmly believe that skiing around trees is more fun than cutting them down for catalogs, so we offer our consumer catalog on the 100% tree-free Internet. Spyder actively seeks alternative energies and materials, recycling opportunities and consumption control within its manufacturing and business practices, so we can be better stewards of our industry and of the Earth.
